Privacy Policy

Last Updated: January 2025

Bromborough Builders ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for building services.

1. Information We Collect

We collect personal information when you contact us through our website, phone, or email. The information we collect includes:

• Contact Information: Name, phone number, email address, and postal address
• Project Details: Information about your building project, property location, and service requirements
• Communication Records: Records of conversations, emails, and messages exchanged with us
• Technical Information: IP address, browser type, and device information when you visit our website (collected automatically via website analytics)

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to Inquiries: To respond to your questions, provide quotes, and discuss your building project requirements
• Service Delivery: To carry out building work, manage projects, and communicate progress updates
• Business Operations: To maintain records, process invoices, and fulfill legal obligations
• Marketing: With your consent, to send you updates about our services, special offers, or building industry news (you can opt out at any time)
• Website Improvement: To analyze website usage and improve user experience

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide building services
• Consent: You have provided explicit consent for marketing communications or specific data processing activities
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as responding to inquiries and managing customer relationships
• Legal Obligation: Processing is required to comply with legal or regulatory requirements

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Email hosting providers, website hosting providers (Cloudflare), and analytics services
• Subcontractors: Trusted subcontractors involved in completing your building project (only necessary project details shared)
• Legal Authorities: When required by law or to protect our legal rights

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Inquiries: Information is retained while we respond to your inquiry or quote request
• Completed Projects: Records are kept for 6 years after project completion (required for warranty claims and legal obligations)
• Marketing Consent: Information is retained until you withdraw consent or request deletion

After the retention period, your information is securely deleted or anonymized.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing of your information for marketing purposes or legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications or specific processing activities at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies and Website Analytics

Our website uses cookies to improve user experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., remembering your scroll position)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics - anonymized data)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for website communications
• Password-protected systems for storing customer records
• Regular security reviews and updates
• Limited access to personal information (only authorized personnel)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable precautions.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

Bromborough Builders
19 Beechwood Rd
Bromborough, Wirral
[CLIENT TO CONFIRM: Full Postcode CH62 XXX]

Phone: 07907 773629
Email: [CLIENT TO CONFIRM: info@bromboroughbuilders.co.uk]

12. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk